COVID HEALTH & SAFETY MANIFESTO

For the health and safety of our customers and staff we have implemented the following best practice policies.

• Dedicated Covid-19 Coordinator managing seating and social distancing
• Zoned dining areas
• Extension of outdoor seating areas
• Hand sanitizing stations and recorded temperature checks for guest and staff
• Masks and gloves availablefor guests
• Staff Health and Safety Policy in use. All our staff members are trained in Covid-19 Health and Safety measures.
• All employees retrained on Food Safety legislation
• Contact tracing policy and record keeping mandate in place
• We have a Covid case response plan covering customers and staff in place and isolation room should a case occur
• A no handshake policy for staff and customers
• Separate supplier entrance and exit 
• Doors are propped open to reduce touch points
• Floor marking and signs to ensure social distancing and one-way core route for guest to move around dining and public areas
• Use of PP policy- masks, screens, shoe covers, gloves for employees as necessary by department
• Strict operating procedures for bedroom servicing and sanatising between guests.
• Room keys and TV remote UV sanatised and sealed prior to guest arrival.
• Acrylic screening at appropriate high interaction locations
• Strict in house cleaning processes in public and food preparation areas
• Employee back of house social distancing protocols
• Employees are separately rostered in colour-coded teams 
• Dedicated separate food service and drinks service staff
• Social distancing and zoned food preparation areas in kitchen production areas 
• Maintained air circulation in all areas. Air conditioning units serviced more regularly.
• All menus are sanitized after every use
• Available QR code on tent card to access our menu from your mobile phone
• Use of masks or gloves for guests use available 
• Pre-booking of tables to avoid peaks 
• All tables, condiment holders are sanitized prior to seating 
• Cutlery folded into paper napkins and trays are used when serving food and drink 
• All drinks are served with straws and glassware is handled by the bottom of the glass 
• Contactless payment available at table
• Single use cloths used during sanitizing process 
• All staff members had completed medical questionnaire and staff return to work checks conducted 
• Staff personal stylus used by all staff using till systems 
• Guest contact information book at the entrance for use of contact tracing
• Tables are arranged such as, that distance from the back of one chair to the back of another chair shall be no less than 1 meter apart.(as per directives at time of publishing)
• Maximum time limit of 2 hours per sitting for table rotation.
• Strict return to work protocols around any staff returning from abroad or who have been in contact with anyone returning
• We are following all HSE guidelines and keeping our team informed on a regular basis and have also sought the advice of Medical professionals on what procedures to implement in our business to ensure the health and safety of our staff and customers
• Please don’t congregate at the bar and respect others social spacing where possible

Thank you for helping us continue to make it a safe and comfortable environment for everyone to enjoy.

The Gallen Hospitality