COVID-19 Safety Charter

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The charter is a Government-endorsed initiative to reinforce confidence in domestic and overseas visitors in tourism businesses. The COVID-19 Safety Charter is designed to give comfort and reassurance to employers, employees and customers that your business has re-opened safely.

 

 

Fáilte Ireland has issued sector-specific guidelines for tourism and hospitality businesses to guide them in how best to meet the Government's public health advice; by signing up to this Charter, the Villa Rose and all our employees have agreed to follow the recommended guidelines for our sector. 

 

VILLA ROSE COVID HEALTH & SAFETY MANIFESTO

For the health and safety of our customers and staff we have implemented the following best practice policies.

  • Dedicated Covid-19 Coordinator managing seating and social distancing
  • Zoned dining areas
  • Extension of outdoor seating areas
  • Guests may be subject to temperature checks; management reserve the right to refuse entry to anyone showing a temperature of 38° or above. 
  • The use of masks in public areas is mandatory
  • Hand sanitizing stations throughout
  • Daily Temperature checks for staff
  • Masks and gloves available for guests
  • Staff Health and Safety Policy in use. All our staff members are trained in Covid-19 Health and Safety measures.
  • All employees retrained on Food Safety legislation
  • Contact tracing policy and record-keeping mandate in place
  • We have a Covid case response plan covering customers and staff in place and isolation room should a case occur
  • For your safety and for us to maintain the high standards of hygiene in place, staff will not enter your room once you have checked-in, this means your room will not be serviced during your stay. You can request items required from Reception such as extra towels & toiletries.
  • A no handshake policy for staff and customers
  • Separate supplier entrance and exit 
  • Doors are propped open to reduce touchpoints
  • Floor marking and signs to ensure social distancing and one-way core route for guest to move around dining and public areas
  • Use of PP policy- masks, screens, shoe covers, gloves for employees as necessary by department
  • Strict operating procedures for bedroom servicing and sanitising between guests.
  • Room keys and TV remote UV sanitised and sealed prior to guest arrival.
  • Acrylic screening at appropriate high interaction locations
  • Strict in house cleaning processes in public and food preparation areas
  • Employee back of house social distancing protocols
  • Employees are separately rostered in colour-coded teams 
  • Dedicated separate food service and drinks service staff
  • Social distancing and zoned food preparation areas in kitchen production areas 
  • Maintained air circulation in all areas. Air conditioning units serviced more regularly.
  • All menus are sanitized after every use
  • Available QR code on tent card to access our menu from your mobile phone
  • Use of masks or gloves for guests use available 
  • Pre-booking of tables to avoid peaks 
  • All tables, condiment holders are sanitized prior to seating 
  • Cutlery folded into paper napkins and trays are used when serving food and drink 
  • All drinks are served with straws and glassware is handled by the bottom of the glass 
  • Contactless payment available at table
  • Single-use cloths used during sanitizing process 
  • All staff members had completed medical questionnaire and staff return to work checks conducted 
  • Staff personal stylus used by all staff using till systems 
  • Guest contact information book at the entrance for use of contact tracing
  • Tables are arranged such as, that distance from the back of one chair to the back of another chair shall be no less than 1 meter apart.(as per directives at time of publishing)
  • Maximum time limit of 2 hours per sitting for table rotation.
  • Strict return to work protocols around any staff returning from abroad or who have been in contact with anyone returning
  • We are following all HSE guidelines and keeping our team informed on a regular basis and have also sought the advice of Medical professionals on what procedures to implement in our business to ensure the health and safety of our staff and customers
  • Please don’t congregate at the bar and respect others social spacing where possible

    View all our Covid-19 Policy & Procedures here 

 

Thank you for helping us continue to make it a safe and comfortable environment for everyone to enjoy.

Gallen Hospitality