Recruitment

Job description
Title: Maintenance Manager
Reports to: Facilities Manager
Main function
The Maintenance Manager will be responsible for the day to day maintenance and safety of Gallen Hospitality premises and for coordinating the physical workplace to ensure that premises assets and facilities are effectively monitored and maintained. The post holder will be required to build excellent interpersonal relationships with a diverse range of external and internal stakeholders. The Maintenance Manager will design and implement detailed work plans for outside contractors and the maintenance team and ensure that all necessary materials and resources are available to complete planned work.
This role will require close collaboration with the wider management team, particularly the Housekeeping Manager, VSpa Manager, Leisure Centre Manager and Facilities Manager to ensure that all required maintenance work is agreed, planned and carried out in an efficient, safe and cost effective manner.

Main duties and responsibilities
1. Manage and oversee the daily operations of the maintenance department to ensure adequate resources are assigned to areas of need and that the required standard of service is provided at all times.
2. Develop, monitor and co-ordinate maintenance plans for Gallen Hospitality to maximise efficiency and quality standards.
3. Responsible for the maintenance and upkeep of essential facilities and services to ensure that critical business needs are met.
4. Monitor and maintain the general appearance of the premises to include; cleanliness, layout, lighting, music, heating, external premises. This list is not exhaustive.
5. Work with the Facilities Manager to supervise and coordinate the work of external contractors.
6. Manage and coordinate renovations and repairs to ensure minimum disruption to core business activities.
7. Monitor and coordinate essential services such as maintenance, waste disposal, fuel systems and repairs. This list is not exhaustive.
8. Responsible for the recording of all faults, breakages, damages and equipment breakdown to the Facilities Manager in accordance with standard operating procedures.
9. Ensure that all deliveries are safely assigned to the relevant stores in an efficient manner with all delivery documentation signed and stored in accordance with standard operating procedures.
10. Ensure that Gallen Hospitality premises meet health and safety requirements and facilities comply with relevant legislation.
11. Responsible for the monitoring of Health & Safety systems and compliance with the relevant systems and regulations.
12. Ensure that all fire exits are free from obstacles and maintained and monitored on a weekly basis.
13. Responsible for ensuring that all facilities are in accordance with relevant legislative and health and safety guidelines.
14. Ensure that standard operating procedures are adhered to and up-to-date for your area of responsibility.
15. Audit all maintenance practices on a regular basis ensuring that the relevant procedure is being adhered to at all times.
16. Retain responsibility and accountability for Gallen Hospitality’s maintenance and Health & Safety.
17. Embed a cost conscious culture in Gallen Hospitality by controlling, reviewing and reporting on KPIs for your area of responsibility.
18. Monitor staff and purchasing costs, departmental budgets and evaluation against KPIs.
19. Respond appropriately to emergencies or urgent issues as they arise and be responsible for scoping the investigation and escalation where necessary.
20. Interact proactively with Internal and External Stakeholders to align property and facilities management with critical business needs.
21. Work with the Facilities Manager to procure all products, services and works in a timely manner to ensure that the correct inventory is available to enable relevant departments to operate effectively.
22. Responsible for ensuring that the staff in your area of responsibility creates a positive image and reputation of Gallen Hospitality when engaging with customers.
23. Provide reports to the Facilities Manager on Health & Safety, maintenance and staff performance on a monthly basis and other ad hoc reports as required.
Business Improvement & Quality Management
1. Manage and adhere to quality standards within identified frameworks.
2. Provide practical advice and guidance on business improvement matters to all other managers within Gallen Hospitality.
3. Assist the Facilities Manager to establish a framework to track performance and set priorities for business improvement throughout the organisation.
4. Act as a champion for continuous business improvement.
5. Lead the team to maximise revenue at all times.
6. Maintain an awareness of external factors which may impact the business.
People Management
1. Responsible for managing the Maintenance Department to deliver quality customer service standards.
2. Act as first point of contact for all staff enquiries.
3. Ensure that all staff PMP objectives are at a high standard and monitored regularly.
4. Complete the PMP and the monitoring of probationary periods for staff.
5. Role model the behaviours set out in the Gallen Hospitality’s Competency Framework.
6. Conduct training needs analysis for the Maintenance department.
7. Ensure that all staff and self are trained to the highest professional standards.
8. Lead, support, and work with other members of the management team on day-to-day business issues contributing to the smooth running of the business, ensuring clear communication of relevant business information at all times.
9. Work collaboratively with managers across Gallen Hospitality providing support and coaching where necessary.
General
1. Members of staff are expected to treat those with whom they come into contact in a courteous and respectful manner in accordance with the Dignity at Work Procedure.
2. Staff are expected to demonstrate their commitment to the Gallen Hospitality by their regular attendance and the efficient completion of all tasks allocated to them.
3. All staff must comply with all HR policies and procedures.
4. All Staff must take care of their own health and safety and that of people who may be affected by what they do (or do not do).
5. All staff must co-operate with others on health and safety, and not interfere with, or misuse, anything provided for their health, safety or welfare.
6. All staff must follow the training they have received when using any work items their employer has given them.
7. The Maintenance Manager is required to adhere to the Gallen Hospitality’s Equal Opportunities Policy and Procedure throughout the course of his/her employment.
8. The Maintenance Manager will endeavour to ensure the on-going confidence of the public.
9. The Maintenance Manager will maintain high standards of personal accountability.
This job description is neither exhaustive nor exclusive and may be reviewed and amended in the future to include any other reasonable duties, projects or tasks as may be requested from time to time and to reflect changing organisational requirements, changing staffing levels, etc.

 

Job description

Title: Reservations Manager

Reports to: General Manager

Main function
The Reservations Manager will be responsible for revenue management and pricing strategy for bedrooms and group sales in the Villa Rose and Jackson’s Hotel Group. The post holder will be required to build excellent interpersonal relationships with a diverse range of external and internal stakeholders. The Reservations Manager will identify and apply the most effective pricing strategies at all times and continuously seek to improve revenue opportunities and efficiencies in the reservation and reception teams, as well as efficiently and effectively managing guest and customer inquiries. 
This role will require close collaboration with all management and staff to ensure that the most appropriate pricing strategy is followed at all times. 

Main duties and responsibilities 

1.Manage and oversee the daily operations of the reservation department to ensure adequate resources are assigned to areas of need and that the required standard of service is provided at all times. 
2.Develop, monitor and co-ordinate room rate strategy for Gallen Hospitality to maximise RevPAR at all times.
3.Implement revenue management strategy, operations, procedures and best practice.
4.Prepare relevant departmental reports, including but not limited to, revenue reports, business mix reports, pace reports and revenue forecasts.
5.Provide pricing for all corporate, leisure and group enquiries. 
6.Responsible for overall management of electronic distribution systems, online travel agency accounts and the relevant online management systems for the reservation department.
7.Embed a cost-conscious culture in the Gallen Hospitality by developing, reviewing and reporting on KPIs in your area of responsibility.
8.Monitor departmental pick up patterns, lead times, costs and budgets and evaluation against KPIs.
9.Take responsibility for the reservation’s procedures and the training of relevant employees in accordance with same. 
10.Audit all reservation practices on a regular basis ensuring that the relevant procedure is being adhered to at all times. 
11.Develop and maintain trusting relationships with existing group business and long standing relationships.
12.Develop and maintain trusting relationships with external stakeholders to best understand industry trends and to promote Gallen Hospitality. 
13.Develop and maintain trusting relationships with internal stakeholders to ensure that revenue trends and opportunities are maximised, as well as to update on commercial activity. 
14.Represent Gallen Hospitality at industry events to ensure that all revenue opportunities are developed and secured. 
15.Responsible for ensuring that the reservation department creates a positive image and reputation of Gallen Hospitality when engaging with customers.

Business Improvement & Quality Management
1.Manage and adhere to quality standards within identified frameworks.
2.Provide practical advice and guidance on business improvement matters to all other managers within the organisation. 
3.Work as part of the wider management team to develop team and individual objectives and KPIs in line with annual strategic objectives.
4.Act as a champion for continuous business improvement.
5.Maintain an awareness of external factors which may impact the business.

People Management

1.Responsible for managing the reservations team to deliver high quality customer service.
2.Ensure that the PMP objectives of all staff that you are responsible are at a high standard and monitored regularly.
3.Complete the PMP and the monitoring of probationary periods for staff.
4.Role model the behaviours set out in the Competency Framework. 
5.Conduct training needs analysis for your area of the business.
6.Ensure that all staff and self are trained to the highest professional standards. 
7.Lead, support, and work with other members of the management team on day-to-day business issues contributing to the smooth running of the business, ensuring clear communication of relevant business information at all times.

General

1.Members of staff are expected to treat those with whom they come into contact in a courteous and respectful manner in accordance with the Dignity at Work Procedure.
2.Staff are expected to demonstrate their commitment to Gallen Hospitality by their regular attendance and the efficient completion of all tasks allocated to them.
3.All staff must comply with all HR policies and procedures.
4.All Staff must take care of their own health and safety and that of people who may be affected by what they do (or do not do). 
5.All staff must co-operate with others on health and safety, and not interfere with, or misuse, anything provided for their health, safety or welfare.
6.All staff must follow the training they have received when using any work items their employer has given them. 
7.The Reservations Manager is required to adhere to the Equal Opportunities Policy and Procedure throughout the course of his/her employment.
8.The Reservations Manager will endeavour to ensure the on-going confidence of the public.
9.The Reservations Manager will maintain high standards of personal accountability.

This job description is neither exhaustive nor exclusive and may be reviewed and amended in the future to include any other reasonable duties, projects or tasks as may be requested from time to time and to reflect changing organisational requirements, changing staffing levels, etc.

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